Help centre
How can we assist you today?
Whether you need help with your account, have questions about features, or need assistance with integration, we're here to help.
Email support
Get detailed guidance or report an issue.
Call MedLink
Weekdays 08:00 – 17:00 CAT.
Product feedback
Share feature ideas and workflow needs.
Frequently asked questions
How do I get started?
Create an account using the sign up form. Once registered, you can log in and access your role-based dashboard. Contact support if you need assistance with account setup.
How do I request new features?
Send us a message with your feature requests or workflow needs. We continuously improve the platform based on user feedback.
What roles are available?
MedLink supports multiple roles including Admin, Organization, Doctor, and Patient. Your dashboard and features will depend on your assigned role.
Privacy & security
Data handling principles
MedLink follows strict data governance principles to protect patient and user information. All data is handled in accordance with Rwanda's healthcare data protection regulations.
- Secure authentication flows with JWT-based sessions.
- Role-based access controls to tailor views for each user.
- Audit trails for all record updates and credentialed access.
Terms preview
Acceptable use
This preview environment is solely for product evaluation. Do not upload real patient data or share access credentials publicly. By using this site you agree to follow Rwanda’s health data protection laws and MedLink’s forthcoming terms of service.